AI Technology Corporate Travel
Technology & AI
FACTS 2025 · 25 November 2025
Joni Thorson, VP of Strategic Business Development at Serco, explores the transformative potential of AI in the travel industry. He discusses the ongoing platform shift, the emergence of new standards like MCP, and the challenges and opportunities AI presents for corporate travel. Thorson emphasizes the need for strategic adaptation and innovation to harness AI's capabilities effectively.
""We're about to give control to software to do things on its own. How do we put control mechanisms in there? We actually don't know right now.""
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