Practitioner Insight
In this session, John Webster and Martin Jaegers discuss the importance of traveler-centric payment and expense strategies. They challenge the notion that compliance equals control, advocating for frictionless processes that encourage good behavior. Key topics include the impact of rigid policies, out-of-pocket expenses, manual tasks, and disconnected systems on traveler satisfaction and organizational efficiency.
Full audio and transcript are available with any active Academy for Travel subscription.