Key Performance Indicator (KPI)
Quick answer
A small set of measurable targets used to judge whether the travel programme is doing what it's supposed to — usually a mix of cost, compliance, traveller experience and risk.
A small set of measurable targets used to judge whether the travel programme is doing what it's supposed to — usually a mix of cost, compliance, traveller experience and risk.
Explore related terms: Travel Management Company , Online Booking Tool , Travel and Expense
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A specialist agency that books and manages corporate travel on a company's behalf — handles bookings, after-hours support, supplier deals, reporting and duty of care.
The self-service booking website travellers use to book flights, hotels, cars and rail inside policy — usually integrated with the TMC, the expense tool and the approval workflow.
The combined spend category covering pre-trip bookings (air, hotel, car, rail) and post-trip expenses (meals, taxis, incidentals reclaimed via expense report).
The booking record an airline or GDS holds for a trip — traveller name, flight segments, ticket numbers, contact details and special requests — and the source of truth the airline operates against.
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