Service Level Agreement (SLA)
Quick answer
The contractual performance standards a supplier commits to — call-answer times, ticketing accuracy, after-hours response, reporting deadlines — usually with financial consequences if they're missed.
The contractual performance standards a supplier commits to — call-answer times, ticketing accuracy, after-hours response, reporting deadlines — usually with financial consequences if they're missed.
Explore related terms: Travel Management Company , Online Booking Tool , Travel and Expense
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The combined spend category covering pre-trip bookings (air, hotel, car, rail) and post-trip expenses (meals, taxis, incidentals reclaimed via expense report).
The booking record an airline or GDS holds for a trip — traveller name, flight segments, ticket numbers, contact details and special requests — and the source of truth the airline operates against.
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