Glossary term
Procurement and Supplier Management
SLA — Service Level Agreement (SLA)
Quick answer
Service Level Agreement
Service Level Agreement
Explore related terms: KPI — Key Performance Indicator , RFP — Request for Proposal , Airline
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Mini-MBA: Corporate Travel
Put SLA — Service Level Agreement into commercial practice — with case studies, frameworks and real-world examples from the Mini-MBA: Corporate Travel.
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