Festival of Aviation & Corporate Travel Summit
Insights
Industry insights
Keynotes, expert analysis, and strategic perspectives from the corporate travel and aviation industry.
Insights sourced from FACTS 2025 — Australia's Largest Business Travel & Events Expo, 25–26 November 2025
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Expert Insight
AI & Journey Mapping2
In a rapidly evolving AI landscape, journey mapping is crucial for businesses to understand customer needs and build trust. By empathizing with customers and employees, companies can effectively implement AI solutions, ensuring human-centric innovation and collaboration.
25 November 2025
Expert Insight
Global Gateways
The talk explores the challenges and innovations in global airport design, focusing on sustainability, technology, and passenger experience. It highlights projects worldwide, emphasizing the integration of environmental considerations and advanced technologies in modern airport architecture.
25 November 2025
Expert Insight
Business Practices
In this session, industry experts discuss the evolving landscape of outsourcing and offshoring in corporate travel. They explore various models, benefits, and challenges, emphasizing the strategic value of global teams in enhancing operational efficiency and service delivery.
25 November 2025
Expert Insight
Technology & AI
Joni Thorson, VP of Strategic Business Development at Serco, explores the transformative potential of AI in the travel industry. He discusses the ongoing platform shift, the emergence of new standards like MCP, and the challenges and opportunities AI presents for corporate travel. Thorson emphasizes the need for strategic adaptation and innovation to harness AI's capabilities effectively.
25 November 2025
Expert Insight
Greener Airlines Panel
Antoinette Nosopolis-Ericsson, a senior partner at Foster and Partners, discusses the challenges and innovations in sustainable airport design. She highlights the importance of passenger experience, technological integration, and the role of architecture in addressing climate change. The talk covers various global projects and emphasizes the need for resilience and sustainability in future airport developments.
25 November 2025
Expert Insight
AI & Workforce
Rita Arrigo, Strategic Engagement Manager at the National AI Center, discusses the transformative role of AI in business, travel, and events. She highlights the rise of generative and agentic AI, showcasing Australian innovations and their impact across industries, including healthcare, construction, and travel management. Arrigo emphasizes responsible AI and its potential to streamline operations and enhance customer experiences.
25 November 2025
Expert Insight
AI & Customer Journeys
Phil from Endava discusses how AI is transforming corporate travel by making experiences more personalized and efficient. He highlights the shift from traditional booking systems to AI-driven processes that anticipate traveler needs, emphasizing the importance for travel brands to adapt to this change.
25 November 2025
Expert Insight
Rethinking Destinations
Roger Sharpe discusses the transformation of Queenstown into a tech hub, aiming to diversify its economy beyond tourism. He shares insights on building a tech community, the impact of COVID-19, and the strategic partnerships and plans in place to achieve a billion-dollar tech sector.
25 November 2025
Expert Insight
Managing People & Risk
This session, led by David Ball from International SOS, focuses on crisis management and human factors in high-stakes situations. Participants engage in a simulated exercise involving a corporate team in Madagascar facing civil unrest, requiring quick decision-making and prioritization of safety and mission objectives.
25 November 2025
New to the terminology? Plain-English definitions of the acronyms and concepts used in these talks.